FAQ
I’ve never worn a bra where the straps go in front of the cups. How does this work?
The straps are connected in front of the cups to help lift breasts and evenly distribute breast weight along your upper body. When you put the bra on, the straps will move from in front of the bra over to the sides of the bra, and will form around the outside of the cups.
What kind of cups are these? Is this a push up bra?
The cups are full coverage. So although you’ll be getting a lot of lift, you will be fully covered and will not be spilling out of the cups.
What kind of a bra is this?
Our bra was designed to be your everyday bra providing you with the support and comfort you need. We combined the shape you want from an everyday bra with the flexibility of a sports bra, and the comfort of a lounging bra – all in one!
Can I work out in this bra?
While our bra provides maximum support and comfort during low-intensity workouts such as walking or yoga, we do not recommend using this bra during high-impact workouts.
I see the straps don’t have fasteners. How will I be able to adjust the straps?
Our bra is specifically designed so that you do not have to adjust the straps. Straps can stretch up to 3 inches when our bra is worn. Check out our sizing chart to see what the strap measurements are for your size. You can add up to 3 inches to that number, and the bra will still fit you comfortably.
How do I know what size to order?
Please check out our Fit Guide,
I don’t see a bra in my size, but I am interested in the product. How do I go about getting a bra?
Our goal is to make a product that you want and need. Please email us with your size, and we will look in to producing your requested size.
My cups come up too high and are making the straps tight OR The cups are attached too low and the straps are too loose.
What should I do?
The location of our cups’ attachment to the straps are determined based on body types that we’ve tested our product on. If you have a longer upper body, or a shorter upper body, the fit may feel different on you.
If you like the bra, but feel that the cups need to be stitched either higher or lower on the straps, please e-mail us.
Shipping, Returns and Exchanges
What’s your shipping policy?
Standard Ground: Shipping is on us within the United States; please allow 3-7 business days after placing your order for your bra to arrive.
Priority Mail shipping: Shipping costs will be estimated at checkout. Please allow 2-3 business days after placing your order for your bra to arrive.
International & Canadian Orders
International orders: Please type in your postal code or zip code and select the shipping option you want at checkout for estimated shipping costs. Please allow 6-21 business days to major markets for your bra to arrive.
Canada orders: Please type in your postal code or zip code and select the shipping option you want at checkout for estimated shipping costs. Please allow 6-21 business days to major markets for your bra to arrive.
Returns and Exchanges
If for any reason you’re not happy with your bra, returns and exchanges can be made within 14 days of receiving the bra with tags still attached. Please email us at support@shoploella.com to request return shipping supplies.
Thank you for being our customer!
Loella